Certificado

It has been six days since I placed the order and my bike is still in Barcelona. I don't know when I will receive it.

What liked most was the ease of ordering and the speed of delivery. But my bike arrived with out the bracket used to adjust and fix the seat post to the bike frame. It also arrived with the reflector fixed on the handlebars broken into several pieces. I contacted Moma bikes via email as requested at 1200 this past Thursday June 19 to ask for the seat bracket and replacement refector and have not yet heard back. I thus had to buy a temporary non adjustable seat bracket for *** euros in order to test the new bike. After I fixed the seat, I tried to pump up the tires and learned that the rear inner tube was defective and would not hold air. I had to pay *** euros to have the inner tube replaced. Thus, I am still waiting for Moma bikes to reply to my message sent at 1200 on 19 July and hope Moma bikes will mail me as soon as possible an adjustable seat bracket, à front handlebar reflector light and also reimburse me *** euros for the cost of the temporary non adjustable seat bracket and the replacement of the defective rear tire inner tube.

Fast delivery, quality as I expected.

Livraison rapide, vélo très beau et confortable. Je suis satisfaite

La bicicleta me venía con un defecto de fábrica en el pedal izquierdo, y puede que en la misma tuerca de la biela. Inmediatamente mandé un email con la foto del defecto, no hay ni un teléfono ni forma directa de contactar con atención al cliente más que el email. A las 48 horas he recibido un email de contestación que no me daba ninguna solución inmediata, me pedía más fotos. Conteste el email en menos de media hora de recibirlo y supongo que tendré que esperar otras 48h para recibir contestación. Es un servicio de postventa lento y mal gestionado. Llevo con una bici inservible desde el lunes y a jueves sigo sin tener ninguna solución.

I am unable to rate as the order is not yet received despite recieving confirmation the bike was delivered.

mi sono trovato bene, il sito è stato intuitivo e la spedizione è stata veramente rapida, ho apprezzato molto questo aspetto.

DO NOT BUY. The price is tempting. But the quality of the product and after-sales service matches the price: low low low. At first glance, everything is fine, until the wheelie fails, the brakes fail, the engine stalls... The customer service is the kind that uses nice words and pretends to treat you well but doesn't give solutions. After taking the bike to be repaired (with warranty), after 3 days an error appeared in the engine! Very bad purchase, very bad product design and very bad customer experience. Avoid at all costs.

Good website, easy to order, wide range of payments accepted, free delivery. The delivery was faster than I expected: 2 business day to Lagos, that's fast.

Le choix des vélos est super.
Par contre vous garantissez 48 a 72h pour l'expédition et cela fait 15 jours que jattend.
Le service client est efficace mais ne répond pas forcément a la question posé.
Jattend de voir l'assemblage et le reste