Certificado

Confirmation emails were not clear with where to get the shuttle from. After a search on the internet when we arrived at the airport, we finally found (after 30 minutes) where we were supposed to locate the shuttle. We were pleased to see a shuttle there, but as we approached no driver was in it. We waited, a driver then appeared, the driver got in the shuttle (without any customer in it) and drove off very suddenly. We then waited a further 30 minutes for another shuttle to appear and hopped in.

When we arrived at ClickRent (Alicante), I was immediately unsettled by seeing another customer pick small stones and dust from the drivers side mat, as well as shaking the boot floor mat to ensure he would also get his full deposit back.

We were not escorted to the car, nor were we shown around it to ensure we could agree on the condition of the car at the start of the holiday. We were merely told to take photos and video's. I took numerous photos and videos of the car as there were multiple marks and scratches.

Because we had an early drop off (we didn’t know it opened at 8am, we had to pay another €***for an early drop off), we had to drop it off at low cost parking. We handed our keys over, again taking a video and photos of the car so we had proof of the condition of it, and hopped on the shuttle (this was the easiest part of the whole process).

The car was dropped off on the 30/7/25. No confirmation email was received. After 3 days had passed, I worried that I hadn’t received my deposit back. I reached out, and they replied promptly but informed me that the car was not dropped off in the same condition (I have numerous photos and videos as evidence) and that I would receive an email pack with their proof (this still has not been received to this date 2/8/25). When I questioned this, their replies then stopped. I sent a further 3 emails asking for updates, and still didn’t get a response. I started a new thread of emails, received a response in 5 minutes with another email address I needed to contact to resolve this.

I still haven’t received any evidence, or any part of my deposit for the car that i purchased. I would absolutely not recommend this company if you are looking to hire a car.

todo genial

Cobro de un daño no realizado así como múltiples irregularidades

Entrega rapida

Es una estafa disfrazada de alquiler de coches. Se dedican a encontrar personas distraidas en la entrega de los vehiculos, para luego en la devolución encontrar una marquita o cualquier cosa que no se haya registrado para cobrarla. He rentado una furgoneta, que estaba dañada por todos lados, cuando la devolvimos (en exactamente las mismas condiciones) nos hicieron notar 5 marcas, de las cuales 4 teníamos fotos de su preexistencia, pero de una no, una marca muy pequeña en una tapa de llanta. Han generado un costo de *** euros, que afortunadamente teniamos un seguro de franquicia con DoYouSpain, ahora veremos de recuperarlo, pero a fin de cuentas, la empresa cobra por una marca mínima, preexistente un valor irrisorio. Pesimo, no lo recomiendo.

The car hiring pricing is excellent and the quality of the car they got is exceptionally compared to other car companies.

As always easy checking and checking out, the lady in Malaga was very helpful and friendly

Perfect Gurwinder

Surgió un imprevisto por motivos personales de dos personas y tuvimos que cancelar uno de los dos coches contratados y asignar nuevo conductor al otro.

Excelente el trato y atención.

Alquilo un coche en el aeropuerto de Alicante en varias ocasiones . Fui a recoger el coche y como no tenían el de mi categoría me dieron una de la categoría superior, muy atentos