Certificado

We received clear instructions for pickup points. The day was organised well and went as planned. Our guide was knowledgeable and personable and fluent in many languages. The sherry tasting and horse show were both excellent. There wasn't much time in Cadiz, but it was a lot to do in one day. Finally, our driver got us there and back safely.

Puntualidad, la paciencia y empatía del guía, la claridad en las explicaciones, la belleza y contenido de los lugares visitados, las comodidades del transporte, etc.

Una actividad diferente, para interiorizar con la historia de Sevilla. Ha sido un viaje agradable. Es conveniente en verano, realizar este viaje de mañana..

Superb communication from start to finish. Transport provided was extremely comfortable and spotlessly clean. The driver, Antonio was charming and did a fantastic job get us to Granada and back. Driss was more than a guide he was a fabulous host. We were all well looked after. Driss is clearly someone who is passionate about his job and this came across. He was extremely knowledgeable, whilst at the same time very entertaining. What impressed us most was his love for Albaicín and the people who live there. Yes we had a fabulous tour of this beautiful part of Granada with its iconic views of the Alhambra. Dress introduced us to the people who live and work there. His love and respect for this neighbourhood was evident. In his care we felt more like guests as opposed to just tourists descending on the neighbourhood for few hours. We would have missed the mosque and the beautiful , tranquil garden without him.
The tour of the Alhambra itself exceeded expectations. It was very special. A thank you to our guide Andy.
Highly recommend Andulsar. A brilliant experience. Thank you.

Los guías sabían muy bien la historia del lugar, muy amable y siempre atentos al grupo.

I took the *** tour last Saturday. However, unbelievably, the bus left us, a family of two adults and two kids, in the middle of nowhere at the station between Seville and Granada because we were late by 12 minutes for the bus due to an urgent emergency with my young daughter, without making any effort from the tour guide to contact or check on us. I am sure that no attempt was made to reach out to us, as I was standing about 20 meters from the supermarket door. Also, nobody called or WhatsApped me, although I was communicating with two numbers on WhatsApp during the morning.

To be leave us behind in an unfamiliar location with young children, without any notice or call, is something I never expected from a professional tour company. This experience was not only distressing but also unprecedented.

Upon calling the company they offered no opology or any possibility of a partial refund for the EUR*** we have paid, instead they said it was our fault and the only way to rejoin the tour is to take the taxi which will cost us EUR*** to granada and wait two hours to catch the last activity of the Alhambra tour which we did as we didn't haven't other choice.

While I completely understand and respect the need to adhere to group schedules for smooth operations, I also believe the tour guide carries a basic responsibility to look after their group and show consideration in case of unexpected situations, especially when involving children. Several fellow passengers also expressed their surprise when they learned what had happened.

More disappointingly, when we approached the tour guide at the Alhambra Tourist Center, she showed no empathy or understanding of the situation, and instead focused on defending her decision without acknowledging the impact it had on my family.

This level of disregard and lack of professionalism from the tour guide and company not only ruined the primary purpose of our trip but also caused us significant distress and extra financial cost. We chose the company based on the high reviews, and this experience has fallen far below those expectations.

I have requested a formal investigation into this incident and an officials apology for the inconvenience caused to my family. Yet no response was received from the company after one week of my complaint

Our guide was a nice, informative guy who was thoughtful about trying to keep us cool in the high heat. I don't remember seeing anything before the trip about there also being a trip to the old monastery, which I didn't care about, but I also didn't mind it. And we got enough time at the Roman ruin, so it was all good. It was reassuring to have a guy meet me at the hotel that was the meeting spot and let me know what was going on.

This was a great experience which I would recommend. Our guide was very knowledgeable and made sure the group was well looked after. He explained everything very clearly so we all knew what to expect. The sherry tasting was so interesting and the equestrian show was stunning. Time in Cadiz was also good.

La visita imperdible. La guía Daniela muy amena , nos mantuvo entretenidos e informados contándonos sobre la historia y particularidades de Córdoba. Nacho, en la visita guiada a la Mezquita Catedral , nos compartió su pasión por el lugar

El tour ha sido tal como la publicidad lo indica. *** a sido nuestro guía llevo de manera excepcional toda la jornada. Muy buena información, muy agradable y respetuoso. El chófer *** también muy bien y el bus excelente. Recorrimos los patios de Córdoba, la Mezquita Catedral y tuvimos tiempo para recorrer el resto de la ciudad a pie. Muy recomendable